We aim to offer a fair and professional service to all
our customers. We welcome feedback that helps us to focus
on where we need to improve.
If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days.
There is a Duty Manager at the visa application centre who handles all complaints. If you wish to lodge a complaint you should mark it to the attention of the Duty Manager.
You can give you feedback or lodge your complaint:
By e-mail: feedback.uktw@vfshelpline.com
In person at the visa application centre or in writing to:
Duty Manager
VFS visa application centre Taipei:
7F, Unit A, No 97, Song Zen Rd., Exchange Square - 2, Xin Yi District, Taipei
If you have any comments, or are concerned about the standard of service you received, please let us know. We investigate all complaints fully and will send you a reply within 20 working days.
There is a Duty Manager at the visa application centre who handles all complaints. If you wish to lodge a complaint you should mark it to the attention of the Duty Manager.
You can give you feedback or lodge your complaint:
By e-mail: feedback.uktw@vfshelpline.com
In person at the visa application centre or in writing to:
Duty Manager
VFS visa application centre Taipei:
7F, Unit A, No 97, Song Zen Rd., Exchange Square - 2, Xin Yi District, Taipei