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- Customer Sservice
On this page you will find the information listed in the links below. You can use the links to take you to the information or you can scroll down the page.
- VFS - Feedback and complaints
VFS aims to provide a professional and efficient service to all its customers and welcomes feedback that will help improve the services they provide. VFS will investigate all complaints fully and will provide you with a full reply within 20 working days. You can provide feedback or make your complaint to VFSin the following ways:-
In person: Please speak to the VFS manager at the visa application centre
Email: feedback.uktw@vfshelpline.com
In writing addressed to:
Duty Manager
VFS visa application centre:
7F, Unit A, No 97, Song Zen Rd., Exchange Square - 2, Xin Yi District, Taipei
You will need to provide the following information with your feedback or complaint:
- Your name
- Your address
- Your telephone number
- Application reference number (if appropriate)
- Type of application (if appropriate)
- A clear description of your complaint and as much detail of times, dates, places and other background information as possible.
- UK Border Agency - Feedback and complaints
You may also provide feedback or make a complaint directly to the UK Border Agency about the service you have received from VFS or the UK Border Agency. The UK Border Agency aims to respond to all complaints within 20 working days.
You can provide feedback or make your complaint in the following ways:-
Email: ManilaVisaFeedback@fco.gov.uk (Please mark it to the attention of the visa manager.)
In writing addressed to:
Visa Manager,
UK Border Agency
British Embassy
120 Upper McKinley Road
McKinley Town Center
Fort Bonifacio
Taguig City 1634, Metro Manila
You will need to provide the following information with your feedback or complaint:
- Your name
- Your address
- Your telephone number
- Application reference number (if appropriate)
- Type of application (if appropriate)
- Where your application was lodged
- A clear description of your complaint and as much detail of times, dates, places and other background information as possible.
Complaints about the refusal of a visa: Please see the 'Appeals and Admin Review' page on this website for more information
- UK Border Agency online customer survey
The UK Border Agency is continually trying to make improvements to the service we provide to our customers. We are asking for your help by completing our customer survey on the UK Border Agency website. The survey, which should take less than 5 minutes to complete, asks for your views on how satisfied you have been with the level of service you have received when you make a visa application.
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