UK Visa Information - Contact Us

Contact us

You can use the quick links below or scroll down the page for information on:
- Visa application centre information (address, location map, information for customers with disabilities, opening times)
- Visa enquiries (telephone and email service)
- Data Protection Act
- Public holiday closures
- Feedback and complaints

Visa application centre information

Address	Application submission	Document collection
VFS Visa Application Centre 7F Unit A No 97 Song Ren Road Exchange Square-2 XinYi District Taipei Taiwan Location Map Disabled access at the visa application centre	Monday - Friday 08:00 - 15:00 (by appointment - limited walk-ins accepted)	Monday - Friday: 08:00 - 15:00

Visa enquiries:

If you still have a visa enquiry after reading the information on this website you can contact the VFS visa information service by email or telephone. The service is available in both English and Mandarin, Monday to Friday (excluding public holidays) between 08.00 and 17.00.

Email: info.uktw@vfshelpline.com. Emails are free of charge. VFS aim to reply to all email enquiries within 2 working days. You can send emails in Chinese or English.

Telephone: 020 458 989. Users can only access this number from Taiwan via Chunghwa Telecom and will be charged 22 NTD per minute.

Important note: If your enquiry is about the status of your visa application, please use the 'Track your Application' facility and see the 'Guide to Processing Times' page on this website for information on processing times.

Back to Top
Data Protection Act

The Data Protection Act prevents the UK Border Agency from providing information about visa applications to anybody other than the individual visa applicant or their authorised representative.

Back to Top

Public holiday closures

The UK Border Agency and the VFS visa application centre in Taiwan will be closed on the following dates in 2010

Date	Day	Holiday
1 January	Friday	New Year (UK)
14-19 February	Monday - Friday	Lunar New Year Holiday (TW)
2 April	Friday	Good Friday (UK)
5 April	Monday	Easter Monday (UK) & Tomb Sweeping Day (TW)
3 May	Monday	May Bank Holiday (UK)
16 June	Wednesday	Dragon Boat Festival (TW)
30 August	Monday	Summer Bank Holiday (UK)
22 September	Wednesday	Mid Autumn Festival (TW)
27-28 December	Monday - Tuesday	Christmas (UK)

Feedback and complaints

Please see the 'Customer Service' page on this website for more information on how to provide feedback or make a complaint.

Back to Top