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  • Contact us

    You can use the quick links below or scroll down the page for information on:


  • Visa application centre information

    Address Application submission Document collection

    VFS Visa Application Centre 7F Unit A
    No 97 Song Ren Road
    Exchange Square-2
    XinYi District
    Taipei
    Taiwan

    Location Map

    Disabled access at the visa application centre

    Monday - Friday

    08:00 - 15:00 (by appointment - limited walk-ins accepted)
    Monday - Friday:

    08:00 - 15:00


  • Visa enquiries:

    If you still have a visa enquiry after reading the information on this website you can contact the VFS visa information service by email or telephone. The service is available in both English and Mandarin, Monday to Friday (excluding public holidays) between 08.00 and 17.00.

    Email: info.uktw@vfshelpline.com. Emails are free of charge. VFS aim to reply to all email enquiries within 2 working days. You can send emails in Chinese or English.

    Telephone: 020 458 989. Users can only access this number from Taiwan via Chunghwa Telecom and will be charged 22 NTD per minute.

    Important note: If your enquiry is about the status of your visa application, please use the 'Track your Application' facility and see the 'Guide to Processing Times' page on this website for information on processing times.


  • Data Protection Act

    The Data Protection Act prevents the UK Border Agency from providing information about visa applications to anybody other than the individual visa applicant or their authorised representative.


  • Public holiday closures

    The UK Border Agency and the VFS visa application centre in Taiwan will be closed on the following dates in 2010

    Date Day Holiday
    1 January Friday New Year (UK)
    14-19 February Monday - Friday Lunar New Year Holiday (TW)
    2 April Friday Good Friday (UK)
    5 April Monday Easter Monday (UK) & Tomb Sweeping Day (TW)
    3 May Monday May Bank Holiday (UK)
    16 June Wednesday Dragon Boat Festival (TW)
    30 August Monday Summer Bank Holiday (UK)
    22 September Wednesday Mid Autumn Festival (TW)
    27-28 December Monday - Tuesday Christmas (UK)


  • Feedback and complaints

    Please see the 'Customer Service' page on this website for more information on how to provide feedback or make a complaint.

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