VFS operates a call centre to answer your questions about the visa application process.

The helpline cannot provide immigration advice, and cannot give you any information about the progress of your application after it has been sent to the UK Border Agency. To find out how your application is progressing, see the Track your application page.

Visa enquiries: Tier 5 (Youth mobility scheme) only If you are applying under Tier 5 (Youth mobility scheme) of the points-based system, you must contact the visa application centre by email or phone (020 458 989), to request an appointment. You can make your visa application online and appointment booking from 29 December 2011, and you will be able to attend the visa application centre from 3 January 2011. When you receive confirmation of your certificate of sponsorship, you will be sent details of how to book an appointment at the visa application centre. If you still have a visa enquiry after reading the information on this website you can contact the VFS Helpline by email or telephone. The service is available in both English and Chinese, Monday to Friday (excluding public holidays) from 08.00 to 17.00. Email: info.uktw@vfshelpline.com. Emails are free of charge. VFS aims to reply to all email enquiries within 2 working days. You can send emails in Chinese or English. Email (YMS Only): YMS.uktw@vfshelpline.com. Emails are free of charge. VFS aims to reply to all email enquiries within 2 working days. You can send emails in Chinese or English. Telephone: 020 458 989. Users can only access this number from Taiwan via Chunghwa Telecom and will be charged 22 NTD per minute. Please note: Calls received at the UK Border Agency at the British Embassy will be re-directed to the call centre.